Case Studies

FirstWork's ID & Document Agent automated over 2.5 million driver onboarding checks at Relay, a UK logistics provider, eliminating manual intervention with >99% accuracy. The solution cut 75,000 recruiter hours annually and increased driver bookings throughput by 28 times, doubling operational margin by 7.5% and enabling payback within weeks through seamless integration and workflow automation.

A multi-property hospitality group automated shift scheduling and onboarding with FirstWork's Workflow Agent, cutting scheduling time by 65% and reducing unfilled shifts by 42%. This led to $4.2 million in annual staffing cost savings and a 12-point boost in guest satisfaction scores, with the digital twin integration live within 72 hours and ROI realized in weeks.

Wonolo, managing millions of workers, reduced hiring lead times from 10 days to 7 minutes using FirstWork's AI-driven ID and document verification integrated with their HR systems. This improved screening accuracy to over 99%, saved $36,000 immediately, and enabled deployment within 72 hours. The solution's scalability supports expansion to 22 additional onboarding workflows, delivering rapid ROI.

A fast-scaling retail chain reduced its frontline hiring time from 17 days to 2 days using FirstWork’s Document Signer, eliminating manual paperwork bottlenecks. Candidate drop-off dropped by 28%, and regional profitability rose 11% due to full staffing during peak hours. The solution integrated seamlessly in under 72 hours, delivering quick ROI and streamlined onboarding workflows.

A major logistics provider reduced ID and permit verification from 21 days to under 3 using FirstWork’s Workflow Agent automation. This cut time-to-hire by 80%, lowered overtime costs by 15%, and improved on-time shipments by 14%, resulting in $27 million additional revenue during peak season. Deployment took under 72 hours with phased rollout and real-time collaboration.

FirstWork implemented an AI-powered ID & Document Agent for a regional healthcare system, reducing provider and nurse credentialing time from 3 weeks to 48 hours. The solution also cut compliance errors by 40%, lowered contract labor costs, and improved operating margins by 9%, achieving rapid deployment and swift ROI through a digital twin and phased rollout integrated with existing HR systems.

Firstwork's Workflow Agent transformed a national trucking operator's manual onboarding and credentialing process, reducing driver time-to-hire from 30 to 5 days and increasing credential compliance from 76% to 96%. Route coverage improved from 76% to 95%, driving higher revenue and customer satisfaction. The digital twin integration and phased rollout enabled a rapid ROI and scalable automation.

FirstWork’s ID & Document Agent automated ID and permit validation for a major Asia-based labor platform hiring 40,000–50,000 workers monthly. The solution doubled applicant-to-hire conversion from ~30% to ~65%, supported seamless processing of 10,000+ surge hires, and drastically cut manual review time. Deployment took less than 72 hours with near-zero error rates, boosting operational efficiency

Unilever's Wild brand used Motives AI to transform their slow, costly concept testing process into a rapid, iterative workflow. By obtaining detailed consumer insights within days, the team reduced decision cycles from weeks to days, improved launch success rates, cut research costs, and enhanced product-market alignment, enabling faster, data-driven innovation in the fast-moving consumer goods (F

MoneySuperMarket struggled to understand young adults' financial behaviors using generic personas and indirect data. Motives AI transformed this by creating video-based personas from real interviews, capturing authentic customer voices and emotions. This approach redefined segmentation, improved marketing resonance, and accelerated team alignment on customer needs from weeks to days.